Reviews

Fast, friendly service.

Good. Short wait time

Personnel were courteous and started work on time. They changed oil and rotated tires within 45 minutes while I waited.

They were very kind and repaired my vehicle

Completed as agreed.

Emmanuel West was wonderful! He was doing everything he could to move the process along as quickly and smoothly as possible. HOWEVER, the general manager and finance representative were not as efficient. Because of them I was at the dealership for over 4 hours which is unacceptable! I watched other people come in but a car and leave. I watched the GM. Go outside and talk on his cell phone and chit chat with other employees about none business things. I was told they were waiting on the financing?!? Their communication with me was not up front. I was told one payment which we agreed to then at the final signing, I was told the payment was more. They said I needed to call and get a lien release for a car that had been paid off for 3 year . I asked if I could bring it back to them because I had been there so long and the GM said yes- 45 min later they came back and wanted to know if I had called them so they could email the release. ??? That is not what I was told. I was told I could call the the next morning because it was after 5:00pm and bring it back the next day. They told me I could not leave with the car until they had the release so I had to frantically try to find the right people at the old finance company to see if they could email a lien release letter….. the release could not be emailed…. It had to be sent from Ohio!!! The process and working with these to was VERY FRUSTRATING!!! Poor Emmanuel kept checking back about every 15 min to see if there was anything he could do to help move the process along and was pretty much shut down every time. He was really trying… I give him a 10 out of 10 for his efforts and attempts to be efficient. The other two (GM AND FINANCE) get a 2 out of 10. There was no reason why a customer needs to be there for over 4 hours to purchase a vehicle. I feel like they both could have worked harder to get the deal done other people came and went in the time I was there… why didn’t I get the same courtesy and attention as the other customers?!

No issues. Smooth experience. No complaints.

Trevor Brooks was amazing! He did fantastic in finding the vehicle we wanted and went above and beyond to make sure we were satisfied. The entire purchase process in the dealership took us less than 2 hours which was great. Trevor kept in contact with us through his search in finding our vehicle which is odd these days. He made the entire experience enjoyable. He has a great personality and a true asset to the dealership. Colt, the dealership owner was very nice and helpful as well but Trevor did such a good job, our interaction with him was limited. We have friends who will be in the market for a new vehicle and we have already given them Trevor’s information. This was the best experience we have had buying a vehicle over all the years we have been trading.

Always a good experience

Always a good experience at Merit GMC.